STRUCTAContact & Support
We’re a small team and happy to help. Write to us right here — or email us directly using the addresses below; both reach the same people.
General
Anything that isn’t support — general questions, partnerships, press: hello@structainc.com.
Support
Questions, help with your account, feedback, or bug reports: support@structainc.com. Common questions are answered on the support page, and if you are checking whether it is you or us, the live status re-checks the app and the database every 30 seconds.
Security
To report a security issue, email security@structainc.com (see our Security page for responsible disclosure).
Billing
The software is free and signup takes no card. What is billed is AI credits: a Pro plan includes a month of them, and top-up packs cover a month that runs short — the rates are on the pricing page.
The owner manages all of it in Manage business → Plan & billing: the card, the invoices, the credit balance, the plan, and auto top-up — which is off until you arm it, needs a card on file, and never charges past the monthly cap you set. Cancelling a Pro plan is on the same tab and runs to the end of the period you paid for; the software keeps working either way.
On the old per-module subscription? It keeps billing until you press Switch to Pro on that same tab and pick an allowance — the old plan is then cancelled with the unused part credited back. For anything else, email billing@structainc.com.
Legal
See our Terms of Service and Privacy Policy.