Need help or want to talk? Send us a message here or email the team directly.
General questions
Questions, partnerships and press: hello@structainc.com.
Account support
For help with your account, feedback or a bug report, write to support@structainc.com.
You can also read our support guide or check the service status.
Security
To report a security issue, email security@structainc.com. See our security page for responsible disclosure.
Plans and billing
The software is free, with no card required to sign up. Pro includes monthly AI credits, and top-up packs are available when you need more. See our plans and pricing.
Owners manage their plan, invoices, credits and auto top-up in Hub → Company → Plan & billing. Auto top-up is optional and follows the monthly limit you set. Cancelling Pro takes effect at the end of the paid period; the software stays available.
Need help with a charge or an older plan? Email billing@structainc.com.
Legal
Read our Terms of Service and Privacy Policy.