STRUCTAIt answers your phone and drafts your mail
A number of your own, bought in one click. Calls answered in the caller’s language, bookings written to your calendar, a message taken when it cannot help, and a live hand-off to a person who hears who is calling before they pick up. Guest mail read, sorted and answered in your words. All of it in one inbox, on the record.
One button, and the line is live
You never open a carrier account and there is no console to sign into. Structa holds the telephony; the number is searched, bought, pointed at your receptionist and written onto your business in one step.
Type an area code, or don’t
Three digits searches that area code. Blank takes the first free US local number. If nothing is free in the code you asked for, it says so rather than quietly handing you another state.
Read one page first
Before a business has its first line, the owner accepts the voice terms — a short page about what happens to a caller’s audio. The refusal lives in the server, not in the button, so it cannot be clicked past.
Calls arrive from the first ring
The number is bought with its webhook already pointed at your receptionist. Nothing to paste, no URL to configure, no second screen.
If your business already had a Structa line, that number is handed back instead of a second one being bought — the number printed on your cards keeps ringing.
What it does while you are busy
It is grounded in your own facts: your services or menu with their prices, your address and hours, and whatever you wrote in your own words. It explains the trade in general terms, and it never invents a price, a stock level or a promise.
Greets in your words
You write the line callers hear first, in your language; the agent speaks it in its own voice and introduces itself by the name you gave it. No name, and it says it is your business’s assistant. Asked outright whether it is a human, it says it is not.
Answers in the caller’s language
It follows the language the caller speaks and switches with them mid-call. There is no keypad menu to sit through.
Books on your calendar
It collects the service, the day, the time and a name, reads them back in one short sentence, waits for a yes, and only then writes the booking. The number they are calling from is used unless they give another.
Looks an order up
With the delivery module on, “where is my order” is answered from your live orders, matched on the number the caller is ringing from. No match, and it asks for the order number and looks again.
Takes a message properly
When your facts do not hold the answer, it confirms a callback number before promising anything, then files a follow-up for the team. A promise that lives only in the transcript is a promise nobody keeps.
Hands over warm
Ask for a person and it says so aloud, then dials the direct number you set. Your specialist hears one line — who is calling and what about — and presses 1 to accept. Voicemail cannot press 1, so a machine never swallows the call: it returns to the AI, which apologises, takes a full message, and does not offer a transfer again on that call.
Every call becomes a conversation in the same inbox: the transcript, the caller’s number, and what was agreed. A call that needed a person also files an urgent request and pushes it to the managers’ phones.
AI first, or you first
One setting, four behaviours — and the point of all four is that a caller never hears a dropped call.
AI answers first
Every call goes straight to the receptionist. This is what a new line does until you change it.
Human first, AI as backup
Your own phone rings first, for as many seconds as you choose between five and sixty. Busy, declined or unanswered, the same call falls through to the AI without dropping — the caller hears ringing the whole time and is never re-dialled.
Outside the hours you set
Human-first applies only inside a window you set in your own timezone, overnight windows included. Outside it the AI answers directly. Leave the window empty and the rule runs round the clock.
A call your own line forwarded
If your business phone forwards to Structa when it is busy, that call goes to the AI at once. That phone has already rung; ringing it again is a loop with no end, and the code refuses it.
Minutes a person talks are still minutes on the line: a forwarded minute costs 30 credits against 133 for a minute the AI answers.
Every caller is told the call may be recorded
- The notice plays before the assistant says a word, in the language of your greeting. It is added by the server and no setting removes it — in several US states a recording is lawful only if every party agrees, and the notice is how your callers are given that chance.
- The call is recorded and transcribed. The transcript becomes a conversation you can read, export and delete, kept for the retention window you set. The audio is not used to train anyone’s models.
- Whether recording is lawful where you and your callers are is yours to judge; rules differ by state and by country. The page below names every vendor that receives a caller’s voice, and what each one gets.
It writes the reply. You decide what sends
Guest email runs on the same facts as the phone, with the same rule: business specifics come from what you wrote, or a person is asked.
Two ways in
Forward your mail to the address Structa gives you, or connect the Google account the business already uses and Structa reads that mailbox where it sits. Nothing moves, and your customers keep writing to the address they always wrote to.
It knows what the mail IS
A real person, a notice an order platform generated itself, an autoresponder, or spam. Only a person is answered; the rest file themselves under their own tab. A marketplace address relaying a real buyer counts as a person — the platform is only the envelope.
It answers from your words
Your services and prices, your address and contacts, your booking link, and the notes you wrote in your own language. When the answer is not there it writes a short holding reply, says the team will come back to them, and marks the thread for a human.
It sounds like you
Your signature is appended exactly as written, and your tone notes are followed. Edit a draft before you send it and the correction is kept: next time the model is shown what it drafted and what you changed it to, and told to learn the wording, not the facts.
It learns what you knew and it didn’t
A reply you edited and sent is mined for facts your knowledge base was missing. They arrive as suggestions with two buttons. Approve one and it joins the text you can still edit by hand; nothing enters that text without a person pressing the button.
From your own domain
Type the address replies should come from and press one button. Until the DNS verifies, replies go out from your Structa address — nothing waits on a registrar, and the copy-paste records are there when the automatic path cannot finish.
What never sends by itself
- Auto-reply is off until you switch it on. Off, every draft waits for a person.
- Important mail waits whatever the switch says: order problems, complaints, refunds, bulk or custom quotes, real technical questions, legal and safety topics, and anything with money or a deadline in it.
- Anything the AI could not answer from your facts waits too, and files a follow-up.
- Two automatic replies to one conversation in twenty-four hours is the ceiling. Past that a person looks, whatever keeps writing back.
- Marketplace notices, newsletters and spam are never answered automatically — or at all.
- Set a delay and the automatic reply becomes a draft on a clock: it appears in the thread at once, and you have those minutes to edit it, send it now, or hold it. Typing in it holds it.
- A reply going back through a marketplace carries no phone number, address or link, and no signature: those platforms enforce that against your account, so the facts are stripped before the model sees them rather than asked for politely.
What a person actually does with it
Answering mail is shift work, so it is not behind an owner’s gate: anyone whose role carries the module can work the queue.
- Open a thread and the draft is already in the box. Edit it, send it, hold it, or close the thread.
- Seven tabs: Mail, Calls, Important, Marketplaces, Notifications, Spam, All. Calls and email sit in the same list.
- File a thread by hand and the choice sticks — the AI never refiles a thread a person moved.
- Four counts across the top: what the AI handled in thirty days, what is waiting for the team right now, missed calls, and anything sitting over four hours.
- Every message says who wrote it — the AI, or the person who sent it — and whether it went out automatically.
- Turn on the mailbox copy and the whole thread is mirrored to your own address: answer from your own mail client, and the reply reaches the customer from your business address and lands back in the thread.
- Answered and closed threads can be purged on a schedule you set. Open threads and threads you filed by hand are always kept.
The rate card, and the wall
The software is free. Credits are what the AI spends, and the phone line comes with Pro, from $49 a month; the $99 plan carries 40,000 credits — about 300 minutes of calls. Unused credits carry over one month; credits you buy never expire.
- A minute of the AI on a call
- 133 credits
- A minute passed to a person
- 30 credits
- A reply drafted for the inbox
- 10 credits
- Learning from a reply you edited
- 10 credits
- A question answered by the assistant
- 20 credits
At zero
- Calls are refused with one spoken sentence in the language of your greeting: we cannot take the call, please try later. Your caller is never told anything about your balance.
- The refused call is still filed as a missed call and pushed to the managers, so nobody learns about it from a customer.
- Mail still arrives and still lands in the inbox. What stops is the AI writing the reply.
- Top up with a pack — from $10 — or wait for the month to reset. There is never an overage bill.
- You are warned before it happens: one notice when a fifth of the month is left, one when it stops. Each is sent once.
What it will not do
A buyer who finds a limit on their own stops believing the rest of the page. So here they are, and every one of them is a rule in the code.
- It will not invent. Hours, prices, stock, policies and availability come only from your catalogue and your own written facts. It may explain the trade in general terms — what a term means, what a manufacturer publishes — but never as a promise about your stock.
- It will not change or cancel an existing booking on a call, and it will not take a payment. The only booking tool it is handed makes a new one.
- It will not transfer a call unless you have given it a direct number to transfer to. Without one it only takes messages.
- It will not offer a transfer twice: after a specialist misses the hand-off, the tool is removed from that call, not merely discouraged.
- It will not look an order up unless the delivery module is on.
- It will not reply to marketplace notices, newsletters or spam — those are stored and visible, never answered.
- It will not send important mail on its own. Not with auto-reply on, not with a delay set, not ever.
- It will not read your whole mailbox: the Google connection is bounded by a search, which defaults to your inbox minus the Promotions and Social tabs — never your archive, your sent mail or your spam — and narrows to a single label if you want less than that. The database forbids the search from being empty.
- It will not run away with your month: there is a daily ceiling on call minutes and on how many messages it handles in twenty-four hours, so one runaway day cannot burn the allowance.
- It cannot take over your existing business number. You get a new US local number; your old line can forward to it, and a forwarded call reaches the AI immediately.
What you need before any of this works
- The AI receptionist module switched on for your business.
- A Pro plan, for the phone line only. A number costs money every month whether it rings or not, so it is the one thing Free does not carry — the email side works on Free with your starting credits.
- The owner’s acceptance of the voice terms, once, before the first number is bought.
- Facts for it to answer from. A catalogue with prices, and a few lines in your own words about how you work. An empty knowledge base means an agent that greets people and takes messages, and not much else.
- For bookings taken on a call: the bookings module, and online booking switched on. The agent writes through the same door your booking page uses, and that door is shut until you open it.
- For mail: a forward to the address Structa gives you, or the Google account the business already uses.
- For replies from your own domain: one set of DNS records at your registrar. Until they verify, replies still go out from your Structa address.
- For a warm hand-off: a direct phone that does not forward back to the Structa number.
What’s actually true today
- The number is searched, bought and wired in one click. You never open a carrier account.
- Every caller hears a recording notice that no setting can remove, in the language of your greeting.
- The AI answers in the caller’s language and follows if they switch.
- Human-first routing rings your own phone first and falls through to the AI without dropping the call.
- A hand-off plays your specialist one line — who is calling, and why — before the caller is connected.
- Important mail is never sent by a machine. Routine mail is, only after you switch it on.
- Every call and every message is on the record: who wrote it, whether the AI wrote it, and when.
- At zero credits calls pause and mail still arrives. There is never an overage bill.
- Someone on your booking page can press one button and talk to the same receptionist in the browser.
- Your data is yours: a full export any time, and permanent deletion on request.
Questions owners ask
Do I need a Twilio account?
No. Structa holds the telephony. You press one button, optionally with an area code, and the number is bought and pointed at your receptionist. You never see a carrier console, and there is nothing to wire up afterwards.
Can I keep my current business number?
You cannot move it onto Structa. You can forward it: a call your own line forwards to us reaches the AI immediately, because that phone has already rung. Numbers are US local.
Will callers know it is an AI?
It does not volunteer it. Asked directly whether it is a bot, it answers honestly that it is the business’s AI assistant, and it never claims to be a person. Every caller hears the recording notice before it speaks at all.
What happens when it doesn’t know something?
It says the team will come back to them, confirms a number to call back on, and files a follow-up so somebody actually does. It never guesses an opening hour, a price or a stock level — and on the phone, if you have given it a number to transfer to, it can pass the caller to a person instead.
Can it reply to my mail on its own?
To routine mail, once you switch that on, and after a delay you choose so you can intercept it. Never to important mail — order problems, complaints, refunds, bulk or custom quotes, technical questions — which always waits for a person, and never more than twice in a day to the same conversation.
Does it read my personal email?
It reads as far as the search you set reaches, and no further. Out of the box that is your inbox minus the Promotions and Social tabs — the two Google already marks as nobody writing to your business — so it is your working mail, never your archive, your sent mail or your spam. Narrow it to a single label and it reads only that. Everything it takes in becomes a thread your staff with the inbox can read, which is why the bound is enforced in the database, where it can never be saved empty, rather than promised in a prompt.
What does it cost?
The software is free. The phone line comes with Pro, from $49 a month; the $99 plan carries 40,000 credits — about 300 minutes of calls. A call minute is 133 credits, a drafted reply 10. At zero, calls pause and you top up with a pack from $10 or wait for the month; never an overage bill.
What happens if I turn it off?
New calls stop being answered. The transcripts and threads you already have stay where they are, so you can still read and export them, and nothing else in your workspace changes.
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