Support

Use the “Forgot password” link on the sign-in page and we’ll email you a reset link. If it doesn’t arrive, check spam, then write to support@structainc.com.

Owners invite staff from the Staff module. Each employee gets their own login, and the role you give them decides which modules they see.

A module is visible only if it’s switched on for the business and included in that employee’s role. Check both: Manage business → Modules, then the role under Manage business → Team & roles.

Edit their role and grant that single operation instead of ticking “can manage” — the manager flag also hands over the roster, everyone’s schedule and the money screens, which is rarely what was meant. The grantable operations today are the shipping ones, and each appears only once the role already carries the module it belongs to.

Turn on the AI Receptionist and pick one: it is searched, bought and wired in a single step, and you never open a carrier account. It is a US local number — you cannot move an existing number onto Structa, but your current line can forward to it. Every caller hears a recording notice that no setting removes.

Write it down: open the assistant and choose House rules. A manager records what this business decided — who approves a large refund, where the spare key lives — everyone whose role carries the assistant answers from them, and the next answer follows. The assistant never adds a rule by itself.

Keep the terminal on your counter and record the sale as a card payment; it counts in Reports, in Day close and in your books like everything else. If you would rather the guest paid from their own phone, connect your own Stripe account once — the charge is created on it, with your business as the merchant, and you watch the payouts in Stripe’s own dashboard.

Any plain USB or Bluetooth scanner — the kind that types what it reads. It works in the browser with nobody touching the screen. A bin with no code can be given one and printed: a single label, or a sheet for everything on screen.

Two ways, both managed on the Open API module. An owner mints a key that reads your own data — shown once, read-only, revocable for good — and you can subscribe an https endpoint to our events, each delivery signed so you can prove it came from us. Every attempt is recorded with its result.

Manage business → Documents: licences, insurance, the lease, contracts, each with its renewal date. Files upload through our server rather than straight out of the browser, and a download link expires after a minute.

The owner opens Manage business → Plan & billing. The card, every invoice, the credit balance and the plan all live on that one tab.

The software is free; credits are what the AI spends — a minute on the phone, a question answered, a reply drafted, an action run in a connected app. A Pro plan includes a month of them, and packs top you up; the rates are on the pricing page. At zero the AI stops: calls are not answered and no reply is drafted. Your mail still arrives, every other part of Structa carries on exactly as before, and there is never an overage bill.

Yes, and only if you ask for it. On Manage business → Plan & billing, choose the balance to act at, the pack to buy, and a monthly cap — we never charge past the cap without asking you. The switch stays inert until there is a card on file.

There is nothing to cancel for the software itself: it is free and stays free. A Pro credit plan is cancelled by the owner on Manage business → Plan & billing and runs to the end of the period you paid for. To close the whole workspace, the owner does that at the bottom of Manage business → Business details — it is reversible, and your data comes back as it was.

Your modules are free now. The old subscription keeps billing until you press “Switch to Pro” on Manage business → Plan & billing and pick an allowance; the old plan is then cancelled with the unused part credited back. Until you switch, your AI allowance follows the rule it always did. The pricing page has the detail.

Sensitive actions — voiding items, reopening a closed order — require a manager’s PIN. Every attempt is recorded in the audit log.

Yes, self-serve: Manage business → Business details → Your data → Export data (JSON) downloads your business’s data — bookings, clients, orders, payments, staff, audit logs — in one file, free, any time, including after you close (the export button works even on the locked screen). One nuance, stated in the file too: a switched-off module’s history is hidden until you switch it back on, so turn the modules on before exporting if you want their past. And when you want it gone for good rather than merely closed, permanent erasure is offered on the closed workspace itself.

Open your business URL in Chrome or Safari on the tablet, sign in with a station account, and put the tablet on a charger. The Kitchen, Tables, and Orders screens keep the display awake automatically while open. For a cleaner setup: install the app from the browser menu (“Add to Home Screen”), and enable your tablet’s kiosk or guided-access mode so staff stay in Structa. To let people tap a card and a PIN instead of typing a password, the owner activates that tablet under Manage business → Devices & security — and can revoke it from the same list, which ends the card screen on it at once.

Email security@structainc.com, ideally with steps to reproduce. We read every report and reply directly.

Tell us — it is the most useful email we get. What we have decided to build and haven’t yet is on the roadmap, and that page deliberately carries no dates.