STRUCTASupport
Straight answers below, and a real inbox behind them. During beta, you’re writing to the people building the product.
Читать по-русски →Questions, problems, feedback — anything about your account or the product.
Found a vulnerability or something that looks wrong? Tell us directly.
- Every email is read and answered personally by the founder — no ticket queue, no bots. Target reply: within one business day, usually much faster.
- Something broken during service? Put URGENT in the subject line — those are checked first, including evenings and weekends.
- Wondering if it’s you or us? Check the live system status — it re-checks the app and database every 30 seconds.
Common questions
I forgot my password.
Use the “Forgot password” link on the sign-in page and we’ll email you a reset link. If it doesn’t arrive, check spam, then write to support@structainc.com.
How do I add an employee?
Owners invite staff from the Staff module. Each employee gets their own login, and their role decides which modules they see.
An employee can’t see a module they need.
A module is visible only if it’s enabled for the business and included in that employee’s role. Check both: the module toggle in Owner setup and the role in Staff.
How do I update my card or download invoices?
The owner manages billing in Owner setup → Billing, which opens the Stripe customer portal. Card, invoices, and cancellation all live there.
How do I cancel my subscription?
Owner setup → Billing → Manage billing opens the Stripe customer portal; cancel there. Cancellation takes effect at the end of the paid period — no email or phone call required.
Is there a limit on the AI Assistant?
During beta, each business has a fair-use daily limit. If you hit it regularly, tell us — it helps us set the right levels.
What is the manager PIN for?
Sensitive actions — voiding items, reopening a closed order — require a manager’s PIN. Every attempt is recorded in the audit log.
Can I get my data out?
Yes, self-serve: Owner setup → Your data → Export data (JSON) downloads your business's data — bookings, clients, orders, payments, staff, audit logs — in one file, free, any time, including after you cancel (the export button works even on the locked screen). One nuance, stated in the file too: a currently disabled module's history is hidden until you re-enable it, so switch modules on before exporting if you want their past. If we ever wound the beta down, you’d get at least 60 days’ notice and an export window first.
How do I set up a tablet for the floor or kitchen?
Open your business URL in Chrome or Safari on the tablet, sign in with a station account, and put the tablet on a charger. The Kitchen, Tables, and Orders screens keep the display awake automatically while open. For a cleaner setup: install the app from the browser menu (“Add to Home Screen”), and enable your tablet’s kiosk or guided-access mode so staff stay in Structa.
How do I report a security issue?
Email security@structainc.com, ideally with steps to reproduce. We read every report and reply directly.
The fine print
Terms, privacy, and how we handle security — written to be read.